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Again, we are sorry for your loss and that you couldn't take your trip as planned. In your feedback of your experience you mentioned that we should have a breavement policy. Perhaps that's something the owners of privatemotorhomerental.com should consider in the future. My family and I did absolutely everything possible to get your 4th of July reservation right. We even allowed you to adjust your 5 day reservation to a 4 day, returning the RV on the 4th of July holiday. After the short notice cancellation we were still open to you finding another party to fill your rental dates, but that didn't happen. You also requested alternate dates in August and I looked into it for you, but the month is booked solid. Bottom line we are not a corporation. My family and I are just one of the many families who have put their personal RV's up for rent. The cancellation policy is very straight forward, we tried to make numerous concessions based on the circumstances. I believe we were more than fair in how we handled the situation. I'm sorry it didn't work out. Have a wonderful summer!
The Smith Family